On the login screen, tap [Find ID] or [Find Password] at the bottom to recover your account.
Solution
[Shade Picker] I can't find the product I'm using.
Open the brand or product name search bar and tap "Can't find your product? Request to add it" at the bottom. The more details you provide — brand name, product name, and shade name/number — the faster we can get it added!
Solution
Do I need to remove my makeup before the skin tone analysis?
For the most accurate results, we recommend visiting with no base makeup on. If needed, cleansing products are available in-store so you can remove your makeup on the spot.
Solution
[Lip] How does the in-store skin tone analysis work?
Our in-store device analyzes your skin tone's brightness, undertone, and hue to recommend the most flattering lip colors for you through a personal color diagnosis. Book a 1:1 counseling session for a personalized consultation with our experts.
Solution
[Foundation] How does the in-store skin tone analysis work?
Our in-store device analyzes your skin tone's brightness, undertone, and hue to find your closest foundation shade match. Book a 1:1 counseling session for a personalized consultation with our experts.
Solution
[Skin Care] How is the skin diagnosis conducted?
Using camera-based optical diagnostic technology, we precisely analyze pores, redness, pigmentation, and wrinkles. Based on customer consultation and lifestyle analysis, we recommend personalized skincare solutions.
Solution
[Hair] How does the service perform hair analysis?
Based on a hair quiz and lifestyle assessment, your hair type and level of damage are analyzed, and personalized products are recommended.
Product
[LANEIGE]] Where can I experience LANEIGE Bespoke Neo
You can experience LANEIGE Bespoke Neo at the LANEIGE Myeongdong flagship store in Seoul. Through a one-on-one consultation service at the offline store, you can receive a personalized shade recommendation and purchase products tailored to your skin tone.
Product
[LANEIGE]] What is LANEIGE Bespoke Neo?
"LANEIGE Bespoke Neo is a customized makeup service created by combining the beauty innovation of LANEIGE with the personalized cosmetics technology of AMOREPACIFIC. The Neo Cushion and Foundation ranges are available in shades from No. 3 to No. 40 and are further refined into five different undertones, offering a total of 150 customized shades designed to match each individual skin tone precisely. While the existing LANEIGE Neo Cushion and Foundation products are available in fixed shades, Bespoke Neo features a more precisely customized shade system. We recommend experiencing Bespoke Neo’s advanced skin tone measurement service to discover the shade that best matches your complexion."
Product
[HERA / LANEIGE] Can I purchase the customized makeup product right after the measurement?
Yes. The product can be created and purchased immediately in the recommended color. Depending on the store's situation, some wait time may be required until production is completed.